APPOINTMENT POLICY

Appointments and cancellation policy

Clear arrangements help us reserve the right time for your visit and explain what happens if plans change.

APPOINTMENT POLICY

Appointments and cancellation policy

Clear arrangements help us reserve the right time for your visit and explain what happens if plans change.

APPOINTMENT POLICY

Appointments and cancellation policy

Clear arrangements help us reserve the right time for your visit and explain what happens if plans change.

POLICY OVERVIEW

Appointment arrangements

When an appointment is confirmed

You can request an appointment using the enquiry form, email, telephone, WhatsApp or LINE. Your appointment is confirmed once the clinic team sends you the date and time.

Your dentist will assess your needs, explain the options and discuss what can be provided within the available appointment time before you agree to treatment.

Changing or cancelling

Please contact the clinic as soon as you need to change or cancel. Include the patient’s name and confirmed appointment date and time.

Required notice: please ask the team when booking.
Late cancellation: please contact us about any applicable charges.
Missed appointment / no-show: please contact the team about the arrangements for your booking.

Where a charge applies, the amount and conditions should be made available before the appointment is accepted. Please wait for confirmation of any revised appointment time.

Late arrival and available treatment time

Let us know if you expect to be late. Depending on the remaining time and the treatment planned, a visit may need to be adjusted or rebooked rather than rushed.

If you are running late, please contact the team to discuss the arrangements for your visit.

Deposits and prepayments

Please contact the team to confirm any deposit arrangements before making a payment.

Please contact the team to discuss the refund arrangements for your payment.

Any specifically agreed laboratory or custom-appliance arrangements should be explained before the relevant work is commissioned. A financing agreement is separate and may have its own cancellation or repayment conditions.

Walk-ins and after-hours visits

Walk-ins: you are welcome during our regular opening hours. Waiting times vary, and we prioritise urgent concerns, so you may need to wait before being seen.

Outside regular hours: please contact us in advance and wait for confirmation before travelling. An additional fee applies. Please ask us to confirm the after-hours fee before arranging your visit.

Illness and unexpected disruption

If you are unwell or an unexpected event affects your visit, please contact the team so we can discuss the next step.

Please contact the team to discuss any exceptional circumstances affecting your appointment.

If the clinic changes or cancels your appointment, please contact us to discuss rebooking and any payment already made.

Policy details

For the arrangements that apply to your booking, contact contact@tokyoexpatdental.com about an existing booking.

Your health comes first.

Do not delay urgent medical help while trying to cancel, change a booking or resolve a charge.

Contact the clinic